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Channel: The Customer & Leadership Blog » organisational transformation
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Timpson: shifting/transforming culture through ‘language and practices’

Why did John Timpson commit to making this shift in culture? This is what he says: “I am embarrassed that it took me 22 years as a Chief Executive before I found the secret behind good personal...

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How To Transform Your Organisation By Centring On The Customer

I’d like to re-start blogging by sharing with you what shows up for me as a most enlightening and inspiring tale of leadership, customer-centricity, and organisational transformation.  Let’s start. I...

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