Timpson: shifting/transforming culture through ‘language and practices’
Why did John Timpson commit to making this shift in culture? This is what he says: “I am embarrassed that it took me 22 years as a Chief Executive before I found the secret behind good personal...
View ArticleHow To Transform Your Organisation By Centring On The Customer
I’d like to re-start blogging by sharing with you what shows up for me as a most enlightening and inspiring tale of leadership, customer-centricity, and organisational transformation. Let’s start. I...
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